Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at quiethorizonprints@gmail.com

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at quiethorizonprints@gmail.com.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

European Union - 14 day cooling off period

If your order is being shipped to the European Union you have the right to cancel your order within 14 days of delivery.  To exercise this right please contact us at quiethorizonprints@gmail.com before the end of the 14 day period.  After notifying us you have another 14 days to return the goods.  You are responsible for the cost of returning the goods.  We will refund your payment including the standard delivery cost.

United Kingdom - 14 day cancellation rate

UK customers can cancel within 14 days of delivery.  To cancel contact us at quiethorizonprints@gmail.com before the 14 day period ends.  After cancelling you have another 14 days to return the goods. Once the goods are returned, we will refund your payment including the standard delivery cost.  You are responsible for the cost of returning the goods.

Refunds
If a refund is approved, we will notify you and the refund will be issued to your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. 
If more than 15 business days have passed, please contact us at quiethorizonprints@gmail.com.